Apology and notice of voluntary recall for gas canisters
Thank you very much for your continued use of Tiger products.
Our [gas canisters] are filled and manufactured by Nippon Gas Co., Ltd. and are sold by our company. However, regarding some products that were filled and manufactured by Nippon Gas Co., Ltd. and sold by our company during the period from December 1, 2011 to the present, it was found that there was a defect in the internal components, causing small amounts of gas to potentially leak when loaded into tabletop stoves.
Therefore, we have decided to voluntarily recall this product, as the safety of our customers is our top priority. We kindly ask you to check the type of [gas canisters] you are using, and if they are the products in question, please discontinue use and contact us using the information below.
We sincerely apologize for the inconvenience.
Thank you for your understanding and cooperation.
How to check the date of manufacture
The date of manufacture is printed on the bottom of the can as a combination of numbers and letters.
Please refer to the figure below for details.
Applicable Period: December 1, 2011 to present
Contact for Inquiries
Nippon Gas Co., Ltd.
4-31-8 Yoyogi, Shibuya-ku, Tokyo, 151-8582
Notice of year-end and New Year holidays
We regret to inform you that our company will be closed from Saturday, December 30, 2023 to Thursday, January 4, 2024.
We apologize for any inconvenience this may cause and appreciate your understanding.
Toll-free number for gas canisters
Reception Hours: Monday to Friday from 9 a.m. to 5 p.m.
(Excluding national and public holidays and our company holidays)
*You can also call from cell phones, PHS, and IP phones.
*Please check the telephone number carefully to ensure you are dialing the correct number.
[Request regarding personal information]
The personal information you provide, including your name, address, and telephone number, will not be used for any purpose other than the purpose of this voluntary recall. However, please note that for the purpose of the recall, personal information will be shared with the manufacturer.