Inquiries About the TIGER Online Store

■ Please read the following before making your inquiry.

  • Instruction Manuals
  • Information on the following topics can be found on the Frequently Asked Questions page.
     Products, registration, changing membership information and canceling membership, payment and orders, delivery and cancelation, product returns and exchanges

■ For the topics listed below, please contact the corresponding customer service center.

  • Click here to make an inquiry about products and parts (Customer Service Office)
  • Click here to purchase or make inquiries about lids, gaskets, and other parts (Tiger Parts Shop)
     *Deliveries from the Tiger Parts Shop can only be made within Japan.
  • Click here to make an inquiry as a corporate customer.

If you have any questions other than those listed above, or if you have any questions or requests regarding product purchases, please fill out and submit the form below.

Enter your inquiry details
Confirmation of your inquiry
Inquiry Completed
Email addressrequired

Phone number

Single-byte characters, no hyphen(s)

Order Date

Order Number

Please enter your TIGER Online Store order number (4-5 digits starting with #)

Inquiry details

Please do not exceed 400 Japanese characters (200 English words).

Handling of personal information

We use the personal information you provided to the extent necessary to respond to your inquiry. The information provided will be processed to a form of data from which your personal information is erased and may be used as data for our provision of services or improving the services of Tiger Corporation or its affiliated companies. See Tiger Corporation’s “Privacy Policy” and agree to the contents when filling in the form.

Depending on the content of your message, we may not be able to reply or it may take some time for us to reply to your inquiry.Please note that, if you send an inquiry on our holidays (such as Saturdays, Sundays, national holidays, or year-end and New Year/summer holidays), we will respond to the inquiry on a business day following the holidays.Please make sure to enter all the “required” items as we may reply to your inquiry in writing or by phone.
A reply message that we (Tiger Corporation) send to you will be addressed personally to you.Therefore, please note that using the message in whole or in part for any other purposes without the permission of Tiger Corporation may constitute an infringement of the copyright.
Our business partners (agents and stores) are requested to make inquiries through our sales representatives.
If you have configured a setting to reject emails sent from addresses other than specified ones (unwanted emails) by, for example, allowing emails only with specified domains, our reply email may not be delivered to you. In this case, please add “” to the authorized domains.