Survey Series on Tiger Corporation and Home Appliances (10 Years of Repair Parts Holding) vol.2
Survey Series on Tiger Corporation and Home Appliances (10 Years of Repair Parts Holding) vol.2
Could your favorite rice cooker still work?
More than half of the respondents chose to replace their rice cookers without knowing the fact that they can be repaired.
Tiger Corporation is committed to providing 10 years of repair parts, which is longer than the industry standard,
to ensure that you can use your favorite home appliance for a long time.
Tiger Online Store today offers up to 3 years of extended warranty service.
Tiger Corporation (President: Yoshisato Kikuchi, Head Office: Kadoma, Osaka), a world leader in thermal control technology, has pledged to retain spare parts for 10 years and has surveyed 551 men and women in their 20s to 60s in a series of surveys on home appliances. In this second volume of the series, we are pleased to announce the results of a survey on attitudes toward rice cooker replacement and repair. In the survey, about 84% of respondents have ever replaced their rice cookers. The most common reason given was “because it broke down,” at 67.1%. Even though 90% of respondents wanted to keep using their appliances as long as possible, 57.5% said they “did not know” that rice cookers can be repaired, which was higher than the percentage of respondents who “knew” about it.
Parts necessary to maintain the functionality of home appliances are called “repair performance parts,” and home appliance manufacturers hold on to these parts for a certain period of time so that they can be repaired in the event of a product failure. For example, the manufacturing labeling rules stipulate that rice cookers, for example, must be kept for six years after discontinuation of production, but Tiger Corporation has set the retention period for all products at 10 years in order to ensure the longevity of your beloved appliances. (*)
In addition, in order to provide customers with even greater peace of mind when shopping for products, the Tiger Online Store will begin offering an extended warranty service of up to three years, which will allow customers to receive prompt product replacement or repair free of charge in the unlikely event of damage to their valuable products (Applies to natural failures.)
We will continue to provide after-sales services that enable our customers to use their beloved home appliances for a long time to come.
Tiger Corporation to Retain Repair Parts for 10 Years
Click here for details
https://www.tiger-corporation.com/ja/jpn/about-us/after-service/
*Some parts may not be supplied after less than 10 years depending on material procurement, equipment conditions, etc.
*Some repair parts may not be retained for 10 years.
*For other detailed conditions of 10-year retention, please refer to the above detailed page.
Survey Summary
- About 84% of respondents have replaced their rice cookers. The most common reason given was “because it broke down,” at 67.1%.
- Regarding the appliances they currently use, 90% of the respondents answered that they want to continue using them as long as possible.
- ・When asked if they knew that rice cookers could be repaired, 57.5% answered that they did not know, exceeding the percentage of respondents who knew.
Because they were unaware of the possibility of repair, many may be replacing their appliances without being aware of the options available for repair or parts replacement.
[Survey Overview]
Survey target: A total of 551 men and women in their 20s to 60s from all over Japan
Survey method: Internet survey
Survey period: Monday, February 26, 2024 to Wednesday, February 28, 2024
*The results are rounded to the nearest whole number, so there may be an error in the results if the results are calculated on a stacked basis.
*When presenting the results of the survey, please include the following note: “From Tiger Corporation and Home Appliance Survey Series (10-year ownership of spare parts)” and the following text: “Tiger Corporation and Home Appliance Survey Series (10-year ownership of spare parts)”. URL (https://www.tiger-corporation.com/ja/jpn/about-us/after-service/) of the 10-year ownership of repair parts page.
About 84% of respondents have replaced their rice cookers. The most common reason given was “because it broke down,” at 67.1%.
Among those who have ever replaced their rice cookers, as many as 61.6% have done so more than once. The most common reasons for replacing their rice cooker were “because it broke down,” “because the inner pot was broken or damaged,” and “because I was interested in a new product. The top reason given was that the product had to be replaced due to a breakdown, regardless of one’s own will.
90% of the respondents answered that they would like to continue using their current appliances for as long as possible. On the other hand, when asked “Did you know that rice cookers can be repaired?”, 57.5% said they did not know, exceeding the percentage of respondents who said they did.
Despite the fact that the majority of respondents want to keep using their current appliances for a long time, more than half of them do not know that rice cookers can be repaired. Without knowing that rice cookers can be repaired or parts can be replaced, no matter how attached they may be to them, once they break down, the only option is to throw them away, which may have been frustrating for some people. The minimum holding period for “repair performance parts,” which are parts necessary to maintain the functionality of home appliances, is specified for each home appliance in the manufacturing and labeling regulations, and home appliance manufacturers hold parts that can be repaired for a certain period of time in the event of a product breakdown. Before choosing to throw away your favorite product, you have the option of repairing it and using it for a long time.
*Please refer to the official website of each manufacturer for precautions regarding repairs.
Tiger Corporation’s repair acceptance site is here: https://www.tiger-corporation.com/ja/jpn/support/repair/
“Comments from Tiger Corporation”
Tiger holds on to these parts for 10 years after the end of production, which is longer than the industry standard. Once purchased, appliances that are used for many years may require replacement parts as they are used for longer periods of time. For example, in the case of rice cookers, the inner pot and lid may become worn or the gaskets may become worn due to steam from the cooking process. By considering the after-sales service aspect at the time of purchase, such as whether or not the parts can be replaced for a long period of time, you can choose not only “replacement” but also “repair” or “parts replacement” in case of emergency.
*Depending on material procurement, equipment conditions, etc., we may not be able to supply the product for less than 10 years.
*Some repair parts may not be retained for 10 years.
*Please refer to the detail page (https://www.tiger-corporation.com/ja/jpn/about-us/after-service/) for other detailed conditions of 10-year retention.
Tiger Online Store launches up to 3-year extended warranty service today!
Tiger Online Store today announces the launch of “proteger,” an extended warranty service provided by Kiva Corporation (Chuo-ku, Tokyo; President: Kota Nojiri) to provide customers with even greater peace of mind when shopping for products. By subscribing to the “proteger” extended warranty service, customers can receive prompt product replacement or repair free of charge in the unlikely event of damage to their valuable products (Applies to natural failures.)
For more information, please visit https://www.tiger-corporation.com/ja/jpn/proteger/
*Warranty: In the unlikely event of a product failure due to a problem in the manufacturing process under normal use, the product will be repaired or replaced with the same or equivalent product free of charge. Replacement is limited to one time only. Please refer to the above page for the products covered by the warranty.
*Excluded from the warranty: product failure caused by man-made or natural disasters (damage, fire, water, lightning, theft, virus, etc.), failure caused by wear and tear due to age-related deterioration (batteries, batteries, etc.), economic damage or secondary disasters caused by failure, failure caused by usage methods not described in the product manual, etc.
How to add an extended warranty
Interviews with employees about their thoughts on after-sales service are available on the official website.
We want our products to be used by our customers for a long time with peace of mind…
“With this in mind, we are now posting interviews on our official website with Tiger employees who work day in and day out as a bridge between customers and Tiger products. Please take a look at Tiger’s after-sales service.
Part 1: Tiger’s commitment to after-sales service
– What we can do to make you love your Tiger products for a long time –
https://tiger-corporation.com/ja/jpn/feature/blog/magazine/parts10years-1/
Part 2: Getting Appliances Checked Before They Break? What is Refresh Maintenance?
Professionals from Tiger’s repair jurisdiction department introduce tips on how to take care of your appliances for long-lasting use!
https://tiger-corporation.com/ja/jpn/feature/blog/magazine/parts10years-2/
The following is an excerpt from the interview with Mr. A of the Customer Service Department.
Comment from Mr. A of the Customer Service Department: The industry standard for rice cookers is to keep them for six years after production ends, but based on customer feedback, Tiger has been keeping repair performance parts for 10 years, so we can provide repairs for that period.
There are about 200 parts for just one rice cooker, so holding them all requires space in terms of storage, but customers are often happy when we tell them, “We still have the parts, so you can repair and use them.” However, we are often pleased when we tell our customers that we still have the parts and can repair and use them. We have even received letters like the following.
“I would like to choose and purchase a product that can be maintained even if the initial investment is for a higher product. This time it was a very thoughtful product that my late mother purchased for me, so it may be the last maintenance after 10 years on the market, but you were very attentive to my e-mails. Thank you very much.”
*Depending on material procurement, equipment conditions, etc., we may not be able to supply the product for less than 10 years.
*Some repair parts may not be retained for 10 years.
*Please refer to the detail page (https://www.tiger-corporation.com/ja/jpn/about-us/after-service/) for other detailed conditions of 10-year retention.
Controlling temperature, creating a brighter future.
Watch it now – 100th anniversary statement movie!
Cold? Warm? Just right?
Even a tiny temperature change can give our hearts comfort and strength.
From family gatherings to exploration of space,
a temperature change of a single degree can open our eyes to life more precious.
Tiger Corporation has been in business for 100 years in 2023.
Now, we are looking forward to the next 100 years.
100th anniversary statement movie
https://youtu.be/i4-2vw23TTA