Enjoy Your Products Longer. Tiger’s After-Sales Service

Hello from the TIGER MAGAZINE editorial team. Have you ever wished you could keep using your favorite home appliances for many years to come? The electric water boiler & warmer that catches your eye every time you’re in the kitchen, or the electric rice cooker that keeps making meals for the whole family.

At Tiger Corporation, our corporate philosophy is to “Spread happy gatherings throughout the world.” To achieve this, our greatest wish is for our products to become long-standing companions in our customers’ lives, cherished alongside many wonderful memories.

Today, our editorial team would like to introduce Tiger Corporation’s commitment to “after-sales service,” an essential part of ensuring that the products you receive can be used safely and reliably for a long time.

Peace of Mind for “10 Years”: Our Commitment to Performance Parts for Repair

“We want our customers to use their products with affection for as long as possible.”

Driven by this desire, Tiger Corporation’s basic policy is to stock the “performance parts for repair” necessary to maintain a product’s functionality for 10 years after production is discontinued. *

This ensures that even if parts like the electric rice cooker’s inner pot or gasket wear out after years of use, you still have the option to repair it by replacing those parts.

Of course, the number of parts multiplies with the number of products (a single electric rice cooker alone has about 200 parts!). Stocking and managing all of them for such an extended period is no simple task. Nevertheless, we continue this commitment because of the “voices” we hear from our customers.

Responding to Our Customers’ Affection

Staff inspecting a rice cooker for scratches.

We sometimes receive heartwarming letters from our customers.

“‘The electric water boiler & warmer I bought when my son was born was a huge help while raising him, and we are still using it even now that he’s an adult.'”

“‘This was a very sentimental item that my late mother bought for me, so I was truly happy that it could be repaired.'”

Every time we receive feedback like this, it warms our hearts and reminds us that our products are not just “things,” but “partners” in our customers’ lives and memories.

Reflecting on past regrets when we had to decline repairs because parts were unavailable, being able to say, “We still have the parts, so we can repair it for you,” has become a source of joy for us, too. It’s how we support our customers’ “happy gatherings.”

Using Products with Care: Kindness to the Environment

Staff checking the condition of a toaster oven.

Continuing to use a single product with care, repairing it along the way. This not only saves on the cost of replacement but also leads to a reduction in product waste. The “affection” that customers feel for their products inadvertently contributes to environmental consideration.

Of course, as a manufacturer, we have a responsibility to make our utmost effort to improve the quality of our craftsmanship so that products can be used for a long time without breaking down. On top of that, there are some “tips for long-term use” we would love for our customers to know.

Daily Maintenance

Please refer to the instruction manual and regularly clean parts such as the electric rice cooker’s inner lid and the air intake and exhaust vents at the bottom.

Citric Acid Cleaning

Mineral components from tap water can build up inside Electric Water Boiler & Warmers and Electric Kettles. Cleaning them with citric acid will help you keep them clean and usable for a long time.

As a Partner in Your Life, Today and Tomorrow

Tiger will continue not only to deliver products but also to listen to our customers who “want to use their cherished products safely for a long time,” and we will be there to help.

We hope that Tiger products will continue to play an active role in your “happy gatherings” for many years to come.