Do you have unused appliances
sitting at home?
Trade-in
Upgrade Program
Upgrade to a new appliance.
Let your unused ones take on a new life through reuse.
Tiger Online Store’s
Trade-in Upgrade Program features:
This program is designed for customers purchasing products through the Tiger Online Store. As part of our commitment to a sustainable lifestyle, our trusted partner, “doop Trade-in” (SLONE Co., Ltd.), will seamlessly collect your unwanted home appliances.
The collected items are then purchased by “doop Trade-in” (SLONE Co., Ltd.) and carefully passed on to new owners—giving your reliable appliances a second life and connecting them with a new home.
Any Brand
Any Quantity
Trade-ins are available for non-Tiger products too. Send as many eligible items as you like, regardless of category.
Just Pack in a Box
and Send
No hassle involved. Simply pack your old appliances in a box when purchasing new ones! We offer free home pick-up.
Turn Unused Appliances
into Reusable Resources
Once we receive your appliances, they will be carefully evaluated for reuse or recycling. Based on this assessment, we will transfer the trade-in value directly to your designated bank account.
* Estimated Trade-in Value: 500 – 5,000 JPY. (Please note that the final appraised value will be carefully determined based on the condition and the year of manufacture of your product.)
* In the event that an appliance is deemed difficult to pass on to a new owner due to severe stains, physical damage, or functional issues, the assessed value may unfortunately be 0 JPY. We sincerely appreciate your understanding as we strive to maintain our standards of quality for the next user.
Eligible Products
Trade-ins are also available for non-Tiger brand products.
Rice Cookers
Electric Pressure Cookers
Electric Skillets
Electric Griddles
Toaster Ovens
Coffee Makers
Blenders
Food Processors
Electric Kettles
Electric Water Boilers & Warmers
- • Products manufactured in 2019 or later (as indicated on the main unit).
- • Products that operate normally under regular use (no abnormal noise or odor).
- • Products that have all necessary accessories for use.
- * Products are eligible for trade-in even if the original box, instruction manual, and warranty card are missing.
Items Not Eligible for Trade-in
- • Products with significant dirt or damage.
- • Products confirmed to malfunction.
- • Items without Japanese instructions or markings.
- • Large items that do not fit in a cardboard box with total dimensions (length + width + height) of 140 cm or less.
How It Works
-
1
Add products to your cart
Add your desired items to the cart on the Tiger Online Store and proceed to checkout.
-
2
Check “Trade-in Cash Back” and purchase
By checking “Use Trade-in Cash Back” on the cart screen, the “Trade-in Program” will be added to your cart. Please proceed with the purchase.
-
3
Apply via the email received after your order
Complete your application by following the instructions in the email from doop Smart Trade-in received after your order is confirmed!
-
4
Home pick-up service
Just pack your unneeded cooking appliances in a box. A courier will collect them from your home on your specified date.
-
5
Receive the assessed amount via bank transfer
After the assessment is complete, the purchase amount will be transferred to your designated account.
Payment can only be issued to a bank account within Japan registered in your own name.Please note that we cannot process payments to overseas bank accounts or accounts held in another person’s name.
FAQ
Is this service provided by Tiger Corporation?
This service is a partnership between Tiger Corporation and doop Smart Trade-in, operated by SLONE Co., Ltd. If you have any concerns or inquiries, please contact SLONE Co., Ltd.
How should I apply?
When purchasing a product, please check “Use Trade-in Cash Back” on the cart page. The trade-in program will be automatically added to your cart. Once the purchase is completed, you will receive a guidance email, so please apply according to the instructions in the email.
Does it cost money to use the service?
You can use this service completely free of charge. You can also use doop’s designated shipping method (cash on delivery) to send the items, so there is no shipping cost on your end.
How should I pack the items?
Any cardboard box with total dimensions (length + width + height) between 60 and 140 cm is fine. To minimize gaps, you can also pack unwanted clothes or small items, which may help increase the assessed value. Please seal the packed cardboard securely with packing tape.
What happens if I am not satisfied with the assessed value?
If you are not satisfied with the appraisal value, you may cancel your request depending on the stage of the appraisal process:
・Preliminary Appraisal (Before Shipping): You can cancel free of charge (If the appraisal value is 0 yen, you may also choose our free disposal/collection service).
・Final Appraisal (After Arrival): You may cancel, but the return shipping costs will be the responsibility of the customer.
[Response Deadlines]
・Preliminary Appraisal: Within 5 days of notification (The request will be automatically canceled if the deadline passes).
・Final Appraisal: Within 14 days of notification (The appraisal will be automatically approved if the deadline passes, in order to prevent unexpected return shipping fees).
*Please note that cancellations or buybacks are not accepted once the payment has been completed.
When and how will the assessed value be notified?
We will usually notify you of the assessment result via email within 10 business days after your package arrives at doop. Upon your approval, we will transfer the money via cash.
Are there criteria for the condition of the items?
The standard is “products with no malfunction, significant dirt, or damage.” Also, products manufactured in 2019 or later are eligible. You can send them even if the original box, instruction manual, and warranty card are missing.
Can I apply for the trade-in only?
This service is provided as a benefit when purchasing a product. It is only available to those who checked the box on the cart page, so we do not accept trade-ins without a purchase.
Contact Us
Trade-in Service Operator: doop Smart Trade-in
(SLONE Co., Ltd.)
Mon-Fri 10:00 – 18:00
Excluding regular and public holidays.
Please feel free to contact us if you have any questions.