Notice of change in telephone reception hours for free replacement of magnetic detachable power cords
Regarding the free replacement of power cords for some models of electric water boilers, microcomputer rice cookers, and induction heating (IH) rice cookers manufactured between March 21, 2020 and February 20, 2022, which began on April 15, 2022, we will change the hours of operation of the dedicated toll-free telephone number for replacement and inquiries starting December 21, 2022, as follows.
We apologize for any inconvenience this may cause you and would appreciate your understanding.
Note that no changes have been made to the online product diagnosis and free replacement application, which allow you to apply for a free replacement at your convenience at any time, any day of the week.
Notice of year-end and New Year holidays
We regret to inform you that our company will be closed from Saturday, December 30, 2023 to Thursday, January 4, 2024.
We apologize for any inconvenience this may cause and appreciate your understanding.
Telephone reception hours starting December 21, 2022
Monday–Friday, 9:00 am–5:00 pm
(excluding national holidays and company holidays)