Notice of free replacement of magnetic detachable power cords and apology for violation of the technical standards of the Electrical Appliances and Material Safety Act

2022-04-04

The power cord provided with some models of electric water boilers, microcomputer rice cookers, and induction heating (IH) rice cookers manufactured by Tiger between March 21, 2020 and February 20, 2022 were found to contain materials that do not conform to the technical standards stipulated in the Electrical Appliances and Material Safety Act.

Although no accidents have been confirmed to have occurred as a result of this issue at this time, we will replace the power cords free of charge.
Applications will be accepted from April 15 on our company website and through the dedicated telephone line.

We apologize for the inconvenience as you wait for the replacement power cord to be delivered, but in the meantime, we ask that you take special care to ensure the following.
(1) If there is dust on the plug, please wipe it off before use.
(2) Please unplug the plug from the outlet after use.

We sincerely apologize for our failure to fulfill our responsibilities as a manufacturer.

Applicable Products

[Electric water boilers]
ProductProduct Number
Steamless VE Electric PotsPIG-J300K
PIM-G220K
PIM-G300K
PIW-A220T
PIW-A300T
PIS-A220T
PIS-A300T
PIS-22E6K
PIS-30E6K
PIE-A500K
PIP-A220R
PIP-A300R
PIP-22E6GD
PIP-30E6GD
VE Electric PotsPIQ-A220W
PIQ-A300W
PIF-A220C
PIF-A300C
PIK-KS22K
PIK-KS30K
PIL-A220T
PIL-A300T
Microcomputer Electric PotsPDN-A400CU
PDN-A500CU
PDR-G220WU
PDR-G221W
PDR-G300WU
PDR-G301W
PDR-G401W
[Jar Rice Cookers]
ProductProduct Number
Microcomputer Jar Rice CookersJAI-55E5W
JAI-R551W
JAI-R552W
JBH-G101W
JBH-G102W
JBH-G181W
JBH-G182W
IH Jar Rice CookersJPF-55BK
JPF-A550K
JPF-N550K

Notice of year-end and New Year holidays

We regret to inform you that our company will be closed from Saturday, December 30, 2023 to Thursday, January 4, 2024.
We apologize for any inconvenience this may cause and appreciate your understanding.

Line for inquiries regarding this matter other than applications for free replacements

Dedicated Toll-Free Number for Power Cords (Magnetic Plugs): 0120-283-220


“Until December 20, 2022”
9:00 am–5:00 pm (including Saturdays, Sundays, and national holidays)

“Starting December 21, 2022”
Monday–Friday, 9:00 am–5:00 pm
(excluding national holidays and company holidays)

*The line cannot be called from some IP phones. Thank you for your understanding.
*Please check the telephone number carefully to ensure you are dialing the correct number.

*We recommend that you register online, as there may be delays when attempting to reach us by phone.