Notice of free replacement of magnetic detachable power cords and apology for violation of the technical standards of the Electrical Appliances and Material Safety Act
The power cord provided with some models of electric water boilers, microcomputer rice cookers, and induction heating (IH) rice cookers manufactured by Tiger between March 21, 2020 and February 20, 2022 were found to contain materials that do not conform to the technical standards stipulated in the Electrical Appliances and Material Safety Act.
Although no accidents have been confirmed to have occurred as a result of this issue at this time, we will replace the power cords free of charge.
Applications will be accepted from April 15 on our company website and through the dedicated telephone line.
We apologize for the inconvenience as you wait for the replacement power cord to be delivered, but in the meantime, we ask that you take special care to ensure the following.
(1) If there is dust on the plug, please wipe it off before use.
(2) Please unplug the plug from the outlet after use.
We sincerely apologize for our failure to fulfill our responsibilities as a manufacturer.
Applicable Products
| Product | Product Number |
|---|---|
| Steamless VE Electric Pots | PIG-J300K |
| PIM-G220K | |
| PIM-G300K | |
| PIW-A220T | |
| PIW-A300T | |
| PIS-A220T | |
| PIS-A300T | |
| PIS-22E6K | |
| PIS-30E6K | |
| PIE-A500K | |
| PIP-A220R | |
| PIP-A300R | |
| PIP-22E6GD | |
| PIP-30E6GD | |
| VE Electric Pots | PIQ-A220W |
| PIQ-A300W | |
| PIF-A220C | |
| PIF-A300C | |
| PIK-KS22K | |
| PIK-KS30K | |
| PIL-A220T | |
| PIL-A300T | |
| Microcomputer Electric Pots | PDN-A400CU |
| PDN-A500CU | |
| PDR-G220WU | |
| PDR-G221W | |
| PDR-G300WU | |
| PDR-G301W | |
| PDR-G401W |
| Product | Product Number |
|---|---|
| Microcomputer Jar Rice Cookers | JAI-55E5W |
| JAI-R551W | |
| JAI-R552W | |
| JBH-G101W | |
| JBH-G102W | |
| JBH-G181W | |
| JBH-G182W | |
| IH Jar Rice Cookers | JPF-55BK |
| JPF-A550K | |
| JPF-N550K |
Notice of golden week holidays
We regret to inform you that our company will be closed from Saturday, April 27, 2024 to Monday, April 29, 2024. and from Thursday, May 2, 2024 to Monday, May 6, 2024.
We apologize for any inconvenience this may cause and appreciate your understanding.
Line for inquiries regarding this matter other than applications for free replacements
Dedicated Toll-Free Number for Power Cords (Magnetic Plugs): 0120-283-220
“Until December 20, 2022”
9:00 am–5:00 pm (including Saturdays, Sundays, and national holidays)
“Starting December 21, 2022”
Monday–Friday, 9:00 am–5:00 pm
(excluding national holidays and company holidays)
*The line cannot be called from some IP phones. Thank you for your understanding.
*Please check the telephone number carefully to ensure you are dialing the correct number.
*We recommend that you register online, as there may be delays when attempting to reach us by phone.