Apology and notice of free inspection and repair for customers using ACW-S model coffee makers

2013-02-07

Thank you very much for your continued use of Tiger products.
We have found that the ACW-S coffee makers manufactured by Tiger between July 14, 2011 and May 9, 2012 have a defect in the power supply wiring, and while there is no problem when used normally, there is a possibility of smoking or ignition if the switch is forcibly held down with tape or other means when customer finds that the switch has stopped working or the switch lamp has stopped lighting up.

Therefore, we would like to voluntarily inspect and repair the affected products free of charge in order to ensure their safe use in the future. If you are a user of the affected product, we kindly ask that you contact us using the information below.

We sincerely apologize for the inconvenience.
Thank you for your understanding and cooperation.

How to read the product number

*The product number is written on the back.

How to read the product number

How to check the manufacturing period

*The product number is written on the bottom.

How to check the manufacturing period

Applicable manufacturing period: July 14, 2011–May 9, 2012

Applicable products are ones for which the first three digits or the first five digits of the serial number are as follows.

Applicable serial numbers: First 3 digits

Applicable serial numbers

If you are a user of the product in question, please check the product number and serial number above and contact us using the following information. (Please contact us using the information below even if you are unable to find the serial number.)

Contact for Inquiries

[Contact]
Tiger Corporation Headquarters
3-1 Hayamicho, Kadoma-shi, Osaka, 571-8571

Notice of year-end and New Year holidays

We regret to inform you that our company will be closed from Saturday, December 30, 2023 to Thursday, January 4, 2024.
We apologize for any inconvenience this may cause and appreciate your understanding.

Toll-free number for coffee makers


0120-338-771

Reception Hours: Monday to Friday from 9 a.m. to 5 p.m.
(Excluding national and public holidays and our company holidays)

*The line cannot be called from some IP phones. Thank you for your understanding.
*Please check the telephone number carefully to ensure you are dialing the correct number.

We will send staff from Yamato Transport to pick up the product at a time that is convenient for you.
The name, address, telephone number, and other information you provide will be used only for the purpose of this inspection and repair.