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Online Store Shopping Guide

Payment

Payment Methods

When placing an order, choose a desired payment method on the shopping cart screen.

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Credit cards

You can use the following credit cards for payment.
Visa ・ Mastercard ・ American Express ・JCB・ Diners Club・Discover

Each payment will be fixed after the order has been placed. If you want to cancel an order, we will refund the payment individually.
If you use a credit card for payment of the order, the amount paid will be refunded via the credit card company. Note in advance that a charge will arise once and then the amount paid will be refunded depending on the closing date. The refund will be made via the credit card company in the next month or two months after the billing date and marked with a minus sign on the credit card company’s statement (the expression may vary by company).

Payment at convenience stores

You can pay at any of the following convenience stores.

Lawson/Ministop
Family Mart
Daily Yamazaki/Yamazaki Daily Store

Check the number notified to you after the order has been placed and make payment for the order at any of the convenience stores above.
Note that it may take a number of days for you to receive the ordered product because we ship it after confirming your payment. If you request to return the product and receive a refund for it after making payment at a convenience store, the amount paid for the product will be paid back to your account.
Click here for details of paying at convenience stores

Mobile payment

For mobile payment, you can use PayPay, LINE Pay, or Merpay.
If you request to return the product and receive a refund for it, the amount paid for the product will be paid back to you via the payment app you used for the payment for the product.
*Note that the specified payment deadline differs depending on the payment app you use.
Click here for details of mobile payment

Cash on delivery

You will have to make payment when receiving the ordered product. You cannot make the payment with any method other than cash.
We accept payment by COD only for shipping within Japan.

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As stated in Article 5 or Article 8 (3) in Terms of Use, if there is a possibility of unauthorized use of your credit card, electronic money, or coupons by acts prohibited in this service or unauthorized access by a third party, the applicable orders may be cancelled without prior notice to the customers.

How to Use Coupons

After clicking [To Purchase Procedure], enter the coupon code on the screen to enter the delivery address and then press [Apply].

• Coupons can be used only one time by one person.
• Note that coupons are applicable only within the validity period.
• Make sure that the coupon has been applied on the order confirmation screen.
• You cannot cancel the application of a coupon or apply it to another order after using it.
• You cannot convert coupons into cash or have them refunded.
• You cannot convert coupons into cash or have them refunded.
• For the conditions of use of coupons, see the page or email containing the coupon code.

Receipts

You can print a receipt by yourself by clicking [Print Receipts] from My Page > Order History > View Details.

Instruction Manuals

Instruction Manuals Data

Giving consideration to the environment, we do not include paper instruction manuals in some of the products sold on this site.
For these products, refer to the instruction manuals by reading the QR code attached to the product or clicking the URL provided.
To see the instruction manuals of the following products, click on the following links.

Vacuum-insulated custom bottles (MXV-E and MXP-A001/A002/B001/B002/E001/F001/G001)

Vacuum-insulated custom bottles (MCZ-D and MCZ-E/F)

Vacuum-insulated custom bottles for carbonated drinks (MTA-C and MTA-D/E)

Tiger art bottles (MJS-E)

Tiger art bottles (MJS-N)

Shipping within Japan

Destinations within Japan

Shipping Charges

• The amount including tax may vary depending on the consumption tax rate.

If your order amount is 5,000 yen or more (including tax) per payment, you can enjoy free shipping no matter where the destination is.
If your order amount is less than 5,000 yen (including tax) per payment, you will be charged 550 yen (including tax) for shipping.

• If there is more than one destination and the value of product(s) delivered to each destination is less than 5,000 yen (including tax), you will be charged 550 yen (including tax) for shipping to each destination.
• If the total amount of your orders is 5,000 yen or more (including tax) but the amount of each order is less than 5,000 yen (including tax), you will be charged for shipping of each order.

Shipping Charges for Replacement Gaskets

• The amount including tax may vary depending on the consumption tax rate.

For an order for only four or fewer replacement gaskets, we will use Nekopos, a YAMATO TRANSPORT service of small parcel delivery to a mailbox for the delivery of the ordered product(s).
For shipping by Nekopos, you will be charged 330 yen (including tax).
The Nekopos service provides a delivery to a mailbox; therefore, we do not accept payment by cash on delivery (COD).
If you request payment by COD or prefer not to use Nekopos for the delivery of your order, contact our service office.
Then, we will arrange the shipment of your order by a standard delivery service.
Please note that, in this case, you will have to do the order process again to pay for the shipping charge of 550 yen (including tax) and the ordered product(s) will be shipped only after you do the process.

• If you order a replacement gasket together with other products such as home appliances, they will be shipped by a standard delivery service.

Delivery Time

Delivery time period: We offer delivery by SAGAWA EXPRESS at a specified time.
You can choose a desired time period from the following options: in the morning (8:00 to 12:00), 14:00 to 16:00, 16:00 to 18:00, 18:00 to 20:00 and 19:00 to 21:00.

• For shipping by Nekopos, you cannot specify a delivery time because the ordered product(s) will be delivered to your mailbox.

COD Commission

We accept payment by COD only for shipping within Japan.
COD commission: The commission varies depending on the COD amount excluding consumption tax as follows.
For up to 10,000 yen, 330 yen (300 yen excluding tax)
For up to 30,000 yen, 440 yen (400 yen excluding tax)
For up to 100,000 yen, 660 yen (600 yen excluding tax)
For up to 300,000 yen, 1,100 yen (1,000 yen excluding tax)

• Even if you refuse to receive the product you purchased and cancel the order, you will still be charged the COD payment commission.
• The payment commission does not include the freight, transfer fee, or revenue stamp fee.
• If the COD amount per payment is 50,000 yen or more (excluding tax), you will be charged 220 yen (200 yen excluding tax) equivalent to the revenue stamp fee as the commission.
• The maximum acceptable COD amount per payment is 300,000 yen (excluding tax).

[Remarks]

• Cash on delivery (COD) is a method in which payment is given when the products are received.
• Be sure to check the total amount of payment, inventory status and delivery status on the order confirmation email that will be sent by us.
• The total amount of payment: Total value of product(s) + Consumption tax + COD commission (including tax)
• The payment should be given to the delivery person in cash when the product(s) is received.
• Payment by COD is not available in some regions. (In this case, we will notify you.)
• Click here for information on Yamato Transport’s commencement of fare collection for change of delivery address (forwarding).

Delivery Method

We will ship the ordered product(s) within one week from the receipt of your order.
The delivery will be made by Sagawa Express. If COD is selected as the payment method, deliveries to some regions will be made by Yamato Transport. Please note that you cannot specify a delivery company.

Delivery Date

The ordered products are usually delivered about one week after the receipt of the order.
If you order a product together with a product sold by subscription, the product will be packed and shipped together with the product sold by subscription.
As soon as a shipping date is fixed for the product sold by subscription, we will send an email notifying you of the expected shipping date to the email address you entered at the time of purchase.

• It may take more than one week depending on the inventory status of the product or the delivery destination.
• The delivery may be delayed due to circumstances beyond our control such as natural disasters and traffic situations and various reasons including a long holiday season, the New Year holidays, and others.

Delivery Destination

Specify a delivery destination on the order screen. If you have already registered any destination, the registered address is displayed.
If you have already registered more than one address, you may specify any of them.
If you want to change the address, edit the registered address or select [Add a new address] to register a new address.

• Note that, when the ordered product(s) has already been shipped, you cannot change the delivery destination. In this case, we will notify you of the tracking number of the shipped package as requested, so that you can contact the delivery company by yourself.
• If the ordered product(s) is not received because of an insufficient address or absence of the recipient for a long time, we will cancel the order after confirming the product(s) has been returned to us. If necessary, place an order again for the product(s).

The shipping methods such as leaving packages unattended or holding them at courier offices．

We do not accept any special shipping methods such as leaving packages unattended or holding them at courier offices in our online store. Once the shipment is completed, we will notify you by an automatic email. Please contact the courier directly with the tracking number to discuss the delivery method. Also, if you happen to be absent when the delivery is attempted, a notice will be left and you can change the delivery date and time based on that notice.

Return and Replacement

Return and Replacement

Contact us within 14 days after the arrival of the ordered product and return it to us.
However, we cannot replace products in any of the following cases:

• Products damaged for a reason not attributable to us;
• Products for which at least 14 days have passed without any notification given to us since their arrival;

For how to return products, see the following.

For Defective Products

If any of the products delivered are defective, contact us within 9 days after their arrival and send them back to us freight collect within 14 days. For return shipping of defective products, we will pay the shipping charge.
After confirming the returned product, we will ship a conforming product to you freight prepaid or refund the amount paid to you.

Returning Products for Your Personal Reasons

When you return the received product for your personal reason, such as because the product is different from what you imagined or expected, we will replace it with another product or refund your payment only if the product is unused and intact.
We do not accept cancellation of an order after the shipment of the ordered product is completed. Regardless of the payment method, you shall receive the product from the delivery company and then take the steps to return and replace it.
To return the product for your personal reason, make sure to send it back to us freight prepaid.
Note that we will refund only the price of the product returned. We will not refund the charge for the noshi orwrapping paper/eco bag because they are packaging materials.
We will pay back the difference between the shipping charge paid for the delivery of the product (only when the amount of purchase is less than 5,000 yen including tax) and the shipping charge and COD commission incurred for the return shipping freight collect.
If you want to change the ordered product, you will be requested to return the delivered product to us so that we can refund the amount paid for the product, and then you will have to place a new order for a desired product.
To return/replace the product, read the above and make sure to contact us using the inquiry form in advance.

Click here for inquiry form

Product Warranty

The electric products come with the manufacturer’s warranty.
For the warranty information including warranty period, see the manufacturer’s warranty cards included in the products.
*Some of the products come with their instruction manuals incorporating the warranty cards.
*For Vacuum Insulated Bottles and air pots, no warranty is offered because they are not electric products. Therefore, such products come with no warranty cards.
*If you use products designed specifically for use inside Japan overseas, this is not covered under the warranty.

We do not put a stamp on warranty cards for products on this site. Instead, we handle the delivery cards included in the packages of products at the time of shipment as proof of purchase. Please keep the delivery cards together with the warranty cards in a safe place because the delivery cards will be required to use the manufacturer’s warranty.

Shipping outside Japan

Shipping Regions

Outside Japan, we can only ship ordered products to the United States and Canada.

Applicable Products

Vacuum Insulated Bottles (only some of them)

Shipping Charges

We use a delivery service provided by DHL for international shipping. Customers who ordered the products will have to pay our designated shipping charges. If you purchase from overseas, Japanese consumption taxes will be excluded from the charged amount. The shipping charges to be paid on this site do not include customs duties or value added tax. Customs duties and value added tax, if any, are to be paid to the delivery company by the recipients of the products.
If the retention period expires due to an insufficient address or refusal to receive the products, they will be returned to us and the customers who ordered the products will be charged additionally for the return shipping and redelivery.

Customs Duties

In all circumstances, the customers who ordered products are responsible for paying customs duties on the ordered products and submitting all documents required by the customs in their own countries. If they refuse to pay the taxes, the parcels will be returned to us. Then, we will refund the amount minus the shipping charge claimed by the delivery company and the return shipping charge to each of the customers.

Delivery Method

The ordered products are usually shipped from our distribution warehouse and delivered by DHL within one week after the receipt of the order.
As soon as a shipping date is fixed for the product sold by subscription, we will send an email notifying you of the expected shipping date to the email address you entered at the time of purchase.
For the delivery status after the completion of shipment, check the DHL website with the tracking number given in the email notifying you of the completion of shipment, which we will send to you.

Track DHL Express Shipments (external site)
https://www.dhl.com/en/express/tracking.html

• The delivery may be delayed depending on the inventory status of the product(s) or the delivery destination or due to circumstances beyond our control such as natural disasters and traffic situations and various reasons including a long holiday season, the New Year holidays, and others.

Cancelling Orders

After shipment of ordered products, we do not accept any cancellation, return of products, or refund for the customers’ personal reasons no matter what the reasons are.

Returning Defective Products

If any of the products delivered are defective, we will refund the amount paid for them. Contact us within 30 days after their arrival.
For any inquiries, send us information including your name and email address, the order number and name of the product to be returned, and photo(s) if available by email to support@tiger-onlinestore.com.

We will send you an invoice for return shipping by email. Print the invoice and attach it to the product to be returned, and send it back to us. For return shipping of defective products, we will pay the shipping charge.
After confirming the returned product, we will refund the amount paid by the payment method that you used on this site.
However, we cannot replace products in any of the following cases:

• Products damaged for a reason not attributable to us;
• Products for which at least 30 days have passed without any notification given to us since their arrival;
• Replacement of products due to mistakes made by the customers (such as products ordered by mistake); or
• Replacement of or refund on products on sale.

Delivery Service

While giving first priority to the safe delivery of precious products to the customers, we are taking eco-friendly actions to save materials. We would appreciate your understanding for our efforts.

Packing

We ship products in the following two packing forms.

Products packed in individual packaging boxes with cushioning materials

・Rice cookers/electric kettles/electric skillets/electric grill pan/toaster oven, etc.

These products are shipped with the delivery slips directly affixed to their individual packaging boxes. We are working on saving materials as an eco-friendly effort.

<Conceptual image of delivery slip directly affixed to individual packaging box)

If it is inconvenient to have the delivery slip affixed directly to the individual packaging box because you want to use the box for gift wrapping or storage, please leave a comment in the Remarks field on the shopping cart screen when purchasing a product so that we can pack the product as shown below.

<Conceptual image of packing with shipping box + cushioning material>

<Conceptual image of packing before shipment>

<Conceptual image of the Remarks field on the shopping cart screen>

Products packed in individual packaging boxes without cushioning materials

– Electric kettles/Vacuum Insulated Bottles/vacuum bottles are packed in corrugated cardboard boxes with cushioning materials. *For a conceptual image of packing, see the above <Conceptual image of packing with shipping box + cushioning materials>.

Gift Services

Tiger’s online store offers gift services.

After adding a product to the shopping cart, select a desired gift service from Wrapping paper + Noshi (free of charge), Wrapping paper only, and Ribbon*. Then, we will gift wrap the product for a charge.

If you purchase multiple products, we will gift wrap each of them.

*Note that the gift wrapping available varies depending on the product.

You can select only one type of gift wrapping per order. Note that you cannot select more than one type of gift wrapping at the same time. We do not accept purchase of only the packaging materials (wrapping paper + noshi (free of charge), wrapping paper, and ribbon).

Wrapping paper + Noshi (free of charge): 550 yen (including tax)

The product packed in the individual packaging box will be wrapped with Tiger’s online store original wrapping paper with noshi (free of charge) affixed to it and delivered to the specified destination. As noshi (free of charge), a strip of noshi is available. Specify the “title of gift” and the “name of the giver” to be added in the Remarks field. If nothing is specified in the Remarks field, the inner noshi will be applied and no title of gift or name of the giver will be added to the noshi.

Note that, if the product size is too large to be covered completely with the wrapping paper, the box will be wrapped partially with the paper.

<Conceptual image of Wrapping paper + Noshi (for outer noshi)>

<Conceptual image of Partial wrapping + Noshi (outer noshi)>

<Conceptual image of the Remarks field on the shopping cart screen>

*Wrapping paper is available only in the design above.

Wrapping paper only: 550 yen (including tax)

The product packed in the individual packaging box will be wrapped with Tiger’s online store original wrapping paper and delivered to the specified destination. Note that, if the product size is large, the box will be wrapped partially with the paper. *For the image of packaging, see the image of packing of Wrapping paper + Noshi (free of charge).

Notes

*We do not accept the combination of Wrapping paper + Noshi (free of charge) with Ribbon.

*We do not accept the combination of Only wrapping paper with Ribbon.

*Note that, for the following products, the gift wrapping using Wrapping paper + Noshi (free of charge) or Only wrapping paper are not applicable.

Vacuum-insulated custom bottles, MMP series/Vacuum-insulated custom bottles, MXV series

Vacuum-insulated custom bottles, MCZ series/Vacuum-insulated custom bottles for carbonated drinks, MTA series

  Replacement gasket set

Ribbon: 440 yen (including tax)

The product packed in the individual packaging box will be wrapped with Tiger’s online store original ribbon, packed in a delivery box, and then delivered to the specified destination. For products of the vacuum-insulated custom bottle series, the main body and stopper packed in a clear bag (OPP bag) will be wrapped with the ribbon.

You can choose either of red or white ribbons. Specify the desired color in the Remarks field. If no color is specified, a red ribbon will be used.

If you purchase multiple sets of the vacuum-insulated custom bottle series at a time, specify a combination of the sets to be packed together. Unless it is specified, we cannot gift wrap the products and so we will contact you to check the details. We will contact you at the email address that you used when you placed the order.

<Conceptual image of ribbon-wrapped box (red/white)>

<Conceptual image of ribbon-wrapped box of vacuum-insulated custom bottle (red/white)>

*Ribbons are available in the two types of design above. Specify the desired color when you place an order.

Notes

*We do not accept the combination of Wrapping paper + Noshi (free of charge) with Ribbon.

*We do not accept the combination of Only wrapping paper with Wrapping with ribbon.

*Note that the tied ribbon may come loose during transportation even though we pack each product with great care.

*Note that Ribbon is not applicable to the following products. Replacement gasket set

For purchasing multiple products

If you order products in bulk, we may additionally charge you for gift wrapping. In this case, we will send you an estimate to the email address that you entered at the time of purchase after the order has been placed.

Notes for Orders

– Notes for orders

This online store is a product retail site for general consumers. We do not accept purchase of products for resale.

If it is deemed that orders made at this online store are for resale, we may cancel them even after the orders are confirmed.

*We do not accept shipment of products to an address of a store operating an EC site or warehouse of a sales agency including other malls.

Please note that, if a lump-sum purchase of multiple products is made or orders of multiple products to be shipped to a single destination are placed even from different accounts, it may take longer than usual for confirmation until the products are shipped.

– For products with a limit on the quantity that can be ordered (one unit per person, etc.)

Multiple orders placed from an account or orders of multiple units that were placed from different accounts but requested to be shipped to the same destination may be cancelled on a case-by-case basis.

– We pay close attention to the product information provided on this site; however, please understand that, if any error in the images or prices provided on this site is found, we will cancel the relevant orders even after the order confirmation emails are sent to the customers.

Member Registration

Guidance for Registering in TIGER FOREST

TIGER FOREST brings joyous harmony to your daily lives

In order for you to use Tiger products for as long as possible, we ask you to register in Tiger Corporation’s member site, TIGER FOREST.
If you register as a member and register the product you purchased, you will receive various services and valuable information.
*To register, you are required to agree to the terms.

Make your shopping smooth!

If you register in TIGER FOREST as a member, you can easily shop at the online store.
*You can also purchase a product without registering as a member.

Make your shopping easy!

While you are logged in, the registered member information is automatically reflected in an entry form so that you can smoothly purchase a product or make an inquiry.
Click here for handling of personal information
Click here to newly register

Registration of delivery destinations

You can register multiple addresses of frequently used delivery destinations.
This will make it easy for you to purchase products at the online store.

Purchase history

You can check the data on your previous purchases of products.

Email newsletters

You can receive information on campaigns and others from TIGER FOREST. You can change the setting for receiving email newsletters by yourself.

Payment at convenience stores

If you select payment at convenience stores, you can pay at any of the following convenience stores.
Note that it may take a number of days for you to receive the ordered product because we ship it after confirming your payment.
Also, note that we do not accept cancellation of an order after payment is made.

Lawson/Family Mart/Daily Yamazaki/Ministop

How to use

• Lawson/Family Mart/Ministop
  After entering the “receipt number” (or “customer number”) and “confirmation number” on the terminal at each convenience store, proceed with the steps and then bring the coupon issued on the terminal and make payment at the checkout counter.
• Daily Yamazaki
  At the checkout counter, present the “payment slip number” and “online payment number” obtained after completing the order and make payment.

The above numbers are notified to you by email at the email address you entered when you placed the order. On the order confirmation screen, when KOMOJO, the name of the payment system in this store appears, confirm the order.
(If you make a LINE notification setting, you can receive information on LINE.)

*At email addresses on smartphones and mobile phones such as ezweb.ne.jp, i.softbank.jp, docomo.ne.jp, and au.com, an email notification may not be received successfully depending on the receiving settings. Be sure to enter an email address on your PC.

Notes

• The deadline for payment at convenience stores is within 10 days from the order date.
• If payment cannot be confirmed by the payment deadline (23:59:59), the order will be cancelled.
• Note that you cannot cancel an order after making payment.
• A single fee of 190 yen (including tax) will be charged additionally if you select payment at convenience stores.
• Basically, we do not accept cancellation of an order after payment is made. If you cancel an order after making payment for any reason, the payment fee of 190 yen (including tax) incurred at the time of payment will not be refunded. Note that the amount to be refunded is only the price of the product (+ shipping charge + gift charge).
• Neither a transfer slip nor payment slip will be issued.
• The payment stub that will be issued at the convenience store will serve as the receipt.
• If you request to return the product and receive a refund for it, the amount paid for the product will be paid back to an account specified by you.
• If the total amount of payment per shipment is over 272,727 yen (299,999 yen including tax), you cannot select payment at convenience stores.
  Please select payment by credit card.

Mobile payment

How to use

For mobile payment, you can use PayPay, LINE Pay, or Merpay.

If you use a smartphone, select a payment method among PayPay, LINE Pay, and Merpay on the smartphone with these apps installed, and your account automatically opens so that you can complete payment.
If you use a PC, a QR code is displayed on the screen. Then, use a smartphone with any of the payment apps installed to scan the QR code, and your account automatically opens so that you can complete payment.

Notes

• Note that the specified payment deadline differs depending on the payment app you use.
• If you request to return the product and receive a refund for it, the amount paid for the product will be paid back to you via the payment app you used for the payment for the product.