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Return and Refund Policy

Shipping within Japan

Return and Replacement

Contact us within 14 days after the arrival of the ordered product and return it to us.
However, we cannot replace products in any of the following cases:

• Products damaged for a reason not attributable to us;
• Products for which at least 14 days have passed without any notification given to us since their arrival;

For how to return products, see the following.

For Defective Products

If any of the products delivered are defective, contact us within 9 days after their arrival and send them back to us freight collect within 14 days. For return shipping of defective products, we will pay the shipping charge.
After confirming the returned product, we will ship a conforming product to you freight prepaid or refund the amount paid to you.

Returning Products for Your Personal Reasons

When you return the received product for your personal reason, such as because the product is different from what you imagined or expected, we will replace it with another product or refund your payment only if the product is unused and intact.
We do not accept cancellation of an order after the shipment of the ordered product is completed. Regardless of the payment method, you shall receive the product from the delivery company and then take the steps to return and replace it.
To return the product for your personal reason, make sure to send it back to us freight prepaid.
Note that we will refund only the price of the product returned. We will not refund the charge for the noshi orwrapping paper/ribbon because they are packaging materials.
We will pay back the difference between the shipping charge paid for the delivery of the product (only when the amount of purchase is less than 5,000 yen including tax) and the shipping charge and COD commission incurred for the return shipping freight collect.
If you want to change the ordered product, you will be requested to return the delivered product to us so that we can refund the amount paid for the product, and then you will have to place a new order for a desired product.
To return/replace the product, read the above and make sure to contact us using the inquiry form in advance.

Click here for inquiry form

Product Warranty

The electric products come with the manufacturer’s warranty.
For the warranty information including warranty period, see the manufacturer’s warranty cards included in the products.
*Some of the products come with their instruction manuals incorporating the warranty cards.
*For Vacuum Insulated Bottles and air pots, no warranty is offered because they are not electric products. Therefore, such products come with no warranty cards.
*If you use products designed specifically for use inside Japan overseas, this is not covered under the warranty.

We do not put a stamp on warranty cards for products on this site. Instead, we handle the delivery cards included in the packages of products at the time of shipment as proof of purchase. Please keep the delivery cards together with the warranty cards in a safe place because the delivery cards will be required to use the manufacturer’s warranty.

Shipping outside Japan

Cancelling Orders

After shipment of ordered products, we do not accept any cancellation, return of products, or refund for the customers’ personal reasons no matter what the reasons are.

Returning Defective Products

If any of the products delivered are defective, we will refund the amount paid for them. Contact us within 30 days after their arrival.
For any inquiries, send us information including your name and email address, the order number and name of the product to be returned, and photo(s) if available by email to support@tiger-onlinestore.com.

We will send you an invoice for return shipping by email. Print the invoice and attach it to the product to be returned, and send it back to us. For return shipping of defective products, we will pay the shipping charge.
After confirming the returned product, we will refund the amount paid by the payment method that you used on this site.
However, we cannot replace products in any of the following cases:

• Products damaged for a reason not attributable to us;
• Products for which at least 30 days have passed without any notification given to us since their arrival;
• Replacement of products due to mistakes made by the customers (such as products ordered by mistake); or
• Replacement of or refund on products on sale.

Last updated on: Sept. 28, 2022