Online Store FAQ
Online Store FAQ
(Stainless steel bottles)
- Can I fill it with isotonic drink?
Yes, but not for an extended time as isotonic drink contain salts that may corrode stainless steel, hence care should be taken immediately after use. Wash the inside of the bottle immediately with water when you have finish the drink to rinse off any salt content that may still be present in the bottle. After which, wash thoroughly when you reach home.
- When I shake the bottle, it makes some noise like something light hitting something hard. I wonder if water leaks inside.
You do not need to worry because it is noise made by some metal foil touching and no bad effect on the functionality. They are contained in the bottle to make it more effective in terms of temperature keeping.
ABOUT REGISTRATION TO TIGER FOREST
- I was prompted the membership registration screen for TIGER FOREST. However, can I purchase without registering?
Yes, you can purchase without registering the membership. However, we encourage you to join as a member as there are perks as a member and one of them is that you can track your order history easier.
- What is TIGER FOREST?
This is a web-site for members operated by the Tiger Corporation, started in 2020. For details, “Become a TIGER FOREST member“.
- I am experiencing problems with registration online.
Please check the following site.
If that doesn’t work, please contact us .
- Please create a password that is at least ten characters long, consisting of uppercase and lowercase letters and at least one numeric character and one special character.
- Please make sure that you enter your e-mail address in half size of alphanumeric characters.
- Check that you are operating in the recommended environment.
- If you are unable to register, please let us know the details of the error, such as an error message, the type of browser you are using, and the model of your smartphone.
- What is the recommended environment for the membership registration site?
Currently, these are the browser versions as listed.
- As of April 2020
- Safari latest version of iOS11 or higher
- Standard browser of Android 5.0 or higher
For CPU or Laptop:
- Microsoft Internet Explorer 11.0 or higher
- Firefox latest version
- Google Chrome latest version
- Safari latest version
- Microsoft Edge latest version
Change and/or cancellation of member information
- Where can I change my registered email address?
You can change your membership details on the Change Membership page.
- I forgot my password. How do I request for a new one?
On the login screen, click the word “Forgot your password?”, enter your registered e-mail address in the input form to “Reset password”, and click the [Send] button.
Alternatively, please open the “Reset Password” page below.
An email will be sent to the registered address with the URL to reissue password. Click on the URL in the email to complete the procedure.
- Can I change or add a registered address?
Yes, you can. The registered address can be changed or newly added from your my page>your address .When multiple addresses are registered, the default address will be displayed first. You can change the default address with “Set this address as default”. However, all registered addresses can be selected as destination address.
However, please note that it is not possible to change the delivery address once the order has been placed.
- How do I stop receiving mailers through emails?
Please apply from the “unsubscribe” link in the footer of the mailer received.
Or, from your User Profile page, please change the setting of mailer delivery to “Do not receive”.
* Emails for order completion and shipment completion will be sent to you if you do not wish to receive an e-mail magazine.
- Where can I cancel my membership?
From your User Profile page, you can cancel your registration by pressing the “Unsubscribe” button. After canceling the registration, all your personal information will be completely deleted and your past order history will be lost. Please note that it cannot be revived later.
PAYMENT AND/OR ORDER
- What types of payment methods are available?
You can choose to pay by credit card or Shoppay.
- Is invoice issued?
Yes, you can obtain a receipt. Simply log in to your my page, click Order History, find your order, and click View Order. Finally, select Print Receipt.
- I’ve completed my order, but I haven’t received the order confirmation email.
If you do not receive the email, please check your spam folder or check your receiving settings so that you can receive emails from [ @tiger-onlinestore.com ].
If you are a registered member of TIGER Online Store USA, you can check the order history in your my page.
If you would like to resend the “Order Completion Email”, please let us know via the inquiry form.
How to use the coupons
- I have not yet received the coupon code.
Please check your junk mail folder.
If you don’t find it there, please contact us.
- Please tell me how to use the coupon.
You can use it within the Tiger Online Store.
After clicking “To take the purchase procedure”, enter the coupon code in the screen where the delivery destination address is to be written. And press “Apply”.
- Can I use it many times?
The coupon is valid only once per order.
- Does the coupon have an expiration date?
It differs depending upon the coupon type. Please confirm the e mail in which the coupon code is written.
- Can the coupon be used for any product?
Yes, the coupon can be used for any product in our site.
- I have lost my coupon!
Please be advised that we cannot issue a coupon once again.
- Where is the delivery company? Also, can I specify one?
It will be shipped by UPS.
Please understand that you cannot specify the delivery service to be used.
- Can I specify the delivery date?
We do not accept delivery date specification.
- If I missed the delivery, can you send it again?
We are sorry for this inconvenience, but please arrange for another appointment with delivery company with the “absence notice” note from the delivery company.
We do not accept reshipment of products that have been out of the delivery company’s custody period due to long absence.
- I want to send the same product to two places.
We cannot deliver to two places in one order. Sorry for your inconvenience, please order separately again.
- I want to change the shipping address of the ordered product.
We will accept it only before starting the product shipping is in progress. Please contact us from the inquiry form.
Please note that you cannot change the shipping address if it has already been shipped. In that case, you will be notified of your tracking number, so please contact the shipping company yourself.
CANCELLATION, RETURN OR EXCHANGE OF PRODUCTS
- Can I change or cancel my order?
The cancellation and change of your order cannot be accepted after confirming your order.
- Can I return or exchange the products received?
If the product is defective, please contact us within 30 days of delivery and return the product to the address indicated on the delivery receipt with payment on delivery.
For more details, please refer to the Return & Cancellation Policy.