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Shipping Policy

Shipping within Japan

Destinations within Japan

Shipping Charges

• The amount including tax may vary depending on the consumption tax rate.

If your order amount is 5,000 yen or more (including tax) per payment, you can enjoy free shipping no matter where the destination is.
If your order amount is less than 5,000 yen (including tax) per payment, you will be charged 550 yen (including tax) for shipping.

• If there is more than one destination and the value of product(s) delivered to each destination is less than 5,000 yen (including tax), you will be charged 550 yen (including tax) for shipping to each destination.
• If the total amount of your orders is 5,000 yen or more (including tax) but the amount of each order is less than 5,000 yen (including tax), you will be charged for shipping of each order.

Shipping Charges for Replacement Gaskets

• The amount including tax may vary depending on the consumption tax rate.

For an order for only four or fewer replacement gaskets, we will use Nekopos, a YAMATO TRANSPORT service of small parcel delivery to a mailbox for the delivery of the ordered product(s).
For shipping by Nekopos, you will be charged 330 yen (including tax).
The Nekopos service provides a delivery to a mailbox; therefore, we do not accept payment by cash on delivery (COD).
If you request payment by COD or prefer not to use Nekopos for the delivery of your order, contact our service office.
Then, we will arrange the shipment of your order by a standard delivery service.
Please note that, in this case, you will have to do the order process again to pay for the shipping charge of 550 yen (including tax) and the ordered product(s) will be shipped only after you do the process.

• If you order a replacement gasket together with other products such as home appliances, they will be shipped by a standard delivery service.

Delivery Time

Delivery time period: We offer delivery by SAGAWA EXPRESS at a specified time.
You can choose a desired time period from the following options: in the morning (8:00 to 12:00), 14:00 to 16:00, 16:00 to 18:00, 18:00 to 20:00 and 19:00 to 21:00.

• For shipping by Nekopos, you cannot specify a delivery time because the ordered product(s) will be delivered to your mailbox.

COD Commission

We accept payment by COD only for shipping within Japan.
COD commission: The commission varies depending on the COD amount excluding consumption tax as follows.
For up to 10,000 yen, 330 yen (300 yen excluding tax)
For up to 30,000 yen, 440 yen (400 yen excluding tax)
For up to 100,000 yen, 660 yen (600 yen excluding tax)
For up to 300,000 yen, 1,100 yen (1,000 yen excluding tax)

• Even if you refuse to receive the product you purchased and cancel the order, you will still be charged the COD payment commission.
• The payment commission does not include the freight, transfer fee, or revenue stamp fee.
• If the COD amount per payment is 50,000 yen or more (excluding tax), you will be charged 220 yen (200 yen excluding tax) equivalent to the revenue stamp fee as the commission.
• The maximum acceptable COD amount per payment is 300,000 yen (excluding tax).

[Remarks]

• Cash on delivery (COD) is a method in which payment is given when the products are received.
• Be sure to check the total amount of payment, inventory status and delivery status on the order confirmation email that will be sent by us.
• The total amount of payment: Total value of product(s) + Consumption tax + COD commission (including tax)
• The payment should be given to the delivery person in cash when the product(s) is received.
• Payment by COD is not available in some regions. (In this case, we will notify you.)

Delivery Method

We will ship the ordered product(s) within one week from the receipt of your order.
The delivery will be made by Sagawa Express. If COD is selected as the payment method, deliveries to some regions will be made by Yamato Transport. Please note that you cannot specify a delivery company.

Delivery Date

The ordered products are usually delivered about one week after the receipt of the order.
If you order a product together with a product sold by subscription, the product will be packed and shipped together with the product sold by subscription.
As soon as a shipping date is fixed for the product sold by subscription, we will send an email notifying you of the expected shipping date to the email address you entered at the time of purchase.

• It may take more than one week depending on the inventory status of the product or the delivery destination.
• The delivery may be delayed due to circumstances beyond our control such as natural disasters and traffic situations and various reasons including a long holiday season, the New Year holidays, and others.

Delivery Destination

Specify a delivery destination on the order screen. If you have already registered any destination, the registered address is displayed.
If you have already registered more than one address, you may specify any of them.
If you want to change the address, edit the registered address or select [Add a new address] to register a new address.

• Note that, when the ordered product(s) has already been shipped, you cannot change the delivery destination. In this case, we will notify you of the tracking number of the shipped package as requested, so that you can contact the delivery company by yourself.
• If the ordered product(s) is not received because of an insufficient address or absence of the recipient for a long time, we will cancel the order after confirming the product(s) has been returned to us. If necessary, place an order again for the product(s).

Shipping outside Japan

Shipping Regions

Outside Japan, we can only ship ordered products to the United States and Canada.

Applicable Products

Vacuum Insulated Bottles (only some of them)

Shipping Charges

We use a delivery service provided by DHL for international shipping. Customers who ordered the products will have to pay our designated shipping charges. If you purchase from overseas, Japanese consumption taxes will be excluded from the charged amount. The shipping charges to be paid on this site do not include customs duties or value added tax. Customs duties and value added tax, if any, are to be paid to the delivery company by the recipients of the products.
If the retention period expires due to an insufficient address or refusal to receive the products, they will be returned to us and the customers who ordered the products will be charged additionally for the return shipping and redelivery.

Customs Duties

In all circumstances, the customers who ordered products are responsible for paying customs duties on the ordered products and submitting all documents required by the customs in their own countries. If they refuse to pay the taxes, the parcels will be returned to us. Then, we will refund the amount minus the shipping charge claimed by the delivery company and the return shipping charge to each of the customers.

Delivery Method

The ordered products are usually shipped from our distribution warehouse and delivered by DHL within one week after the receipt of the order.
As soon as a shipping date is fixed for the product sold by subscription, we will send an email notifying you of the expected shipping date to the email address you entered at the time of purchase.
For the delivery status after the completion of shipment, check the DHL website with the tracking number given in the email notifying you of the completion of shipment, which we will send to you.

Track DHL Express Shipments (external site)
https://www.dhl.com/en/express/tracking.html

• The delivery may be delayed depending on the inventory status of the product(s) or the delivery destination or due to circumstances beyond our control such as natural disasters and traffic situations and various reasons including a long holiday season, the New Year holidays, and others.

Last updated on: Sept. 28, 2022